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2nd Annual Utility Call Center Operational Excellence
Maximizing Call Center Quality to Enhance Overall Customer Experience and Exceed Workforce Fulfillment
9-10 Sep 2014
The Florida Hotel and Conference Center - Orlando, FL, United States of America
- Why You Should Attend
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2nd Annual Utility Call Center Operational Excellence
The marcus evans 2nd Annual Utility Call Center Operational Excellence Conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face. Contact center directors and managers attending will discover innovative strategies to strengthen the call center atmosphere through workforce management, advanced training, employee incentive programs, and exceeding customer expectations through self-service options.
Benefit from single-track case study presentations, networking opportunities, and Q&A time with top electric, gas, and water utility call centers. Attendees will be afforded with a unique opportunity to interact with speakers and their peers in a classroom-style setting that will encourage audience engagement and participation.
Seating at this event is strictly limited to maintain an intimate educational environment that will cultivate the knowledge of all participants.