Utility Consumer Innovation

No longer are consumers forced to deal with a company just because that company has a line or connection to their house or grid.  Customers now have access to unlimited information for making product and service decisions and have new options to choose from when deciding which company to work with.  To survive this increased competition, companies must implement a customer focused approach that make their customers want to deal with them. 

 

In order to successfully meet the needs and expectations of a customer, companies must utilize an integrated approach to customer focused services that spans several key customer facing departments.  This course is an instruction based format that allows for an interactive learning environment while providing an overview of the ingredients and methodologies required to implement and continue a successful, integrated, approach to customer focused services, support and delivery.