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3rd Utility Call Center Operational Excellence
Exceeding Customer and Workforce Expectations through Increased Channel Options and Performance Measurement
14-16 Sep 2015
Grand Hyatt San Antonio - San Antonio, TX, United States of America
- Conference Workshop
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Workshop A: Strengthening Quality Assurance & Customer Engagement with Speech Analytics
- Conference Workshop
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Workshop B: Enhancing Training Programs & Management Style to Reduce Attrition & Strengthen Workforce Optimization
- Why You Should Attend
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3rd Utility Call Center Operational Excellence
This leading marcus evans 3rd Annual Utility Call Center Operational Excellence Conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face. Attendees will discover innovative strategies to strengthen the call center atmosphere through workforce management, advanced training, employee incentive programs, and exceeding customer satisfaction through the ever changing demands.
Leading practitioners will provide insight on transforming utility call centers operations into a mutli-channel contact center by focusing on new technology and the processes to integrate, manage and structure it to meet customer expectations.