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3rd Utility Call Center Operational Excellence

Exceeding Customer and Workforce Expectations through Increased Channel Options and Performance Measurement

14-16 Sep 2015
Grand Hyatt San Antonio - San Antonio, TX, United States of America

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Conference Speakers

Phyllis Batson
VP Customer Accounts & Operations
CPS Energy

John Fitterer
Director, Customer Care Center
ComEd

Pamela J Wheat
Director of Customer Service and Solutions
Oncor Electric Delivery

Matt Parkhurst
Sr. Call Center Systems Analyst, IVR/Self-Service Team
Pacific Gas & Electric Company

Richard Castillo
Customer Service Manager
Austin Energy | Austin 311

Ebony Whitby
Commercial Services Supervisor
Orlando Utility Commission

Marc Perez
Manager of Member Services - Call Center
Bluebonnet Electric Cooperative

Donna Mann
Manager Customer Operations
Pepco Holdings, Inc.

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General Enquiries

Nicolette Fiordirosa

The NBC Tower
455 North Cityfront Plaza Drive (9th Floor)
Chicago, IL 60611

Telephone: 312-894-6327
Fax: 312-894-6304
Email: nicolettef@marcusevansch.com


Conference Quote

Utility Call Center Operational Excellence - 3rd Annual, utilities, commercial sector, customer relationship management, quality assurance