marcus evans north america conferences

3rd Utility Call Center Operational Excellence

Exceeding Customer and Workforce Expectations through Increased Channel Options and Performance Measurement

14-16 Sep 2015
Grand Hyatt San Antonio - San Antonio, TX, United States of America

brochure request
  1. Please enter your details to request brochure on this event.

    Your details will be forwarded to the marketing manager and you will be contacted within 24 hours.

      Please enter required fields: *Required field

    9.  Get a new challenge



Conference Speakers

Phyllis Batson
VP Customer Accounts & Operations
CPS Energy

John Fitterer
Director, Customer Care Center
ComEd

Pamela J Wheat
Director of Customer Service and Solutions
Oncor Electric Delivery

Matt Parkhurst
Sr. Call Center Systems Analyst, IVR/Self-Service Team
Pacific Gas & Electric Company

Richard Castillo
Customer Service Manager
Austin Energy | Austin 311

Ebony Whitby
Commercial Services Supervisor
Orlando Utility Commission

Marc Perez
Manager of Member Services - Call Center
Bluebonnet Electric Cooperative

Donna Mann
Manager Customer Operations
Pepco Holdings, Inc.

Social Media


   


Share
General Enquiries

Nicolette Fiordirosa

The NBC Tower
455 North Cityfront Plaza Drive (9th Floor)
Chicago, IL 60611

Telephone: 312-894-6327
Fax: 312-894-6304
Email: nicolettef@marcusevansch.com