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4th Utility Call Center Operational Excellence
Empowering Agents and Transforming into an Omni-Channel Contact Center to Surpass Customer Service and Enterprise Requirements
14-15 Sep 2016
Marriott at Vanderbilt University | Nashville, TN, United States of America
- speaking request
- Conference Speakers
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Cindy Martin
Call Center Manager
Berkeley Electric Cooperative, Inc.
Lisa Zuger
Manager, Customer Service, Water Distribution Operations
Water Canada
Joe Padgett
CCO, Director, Customer Care Operations
LCEC
Matt Parkhurst
Sr. Call Center Systems Analyst IVR / Self Service Team
Pacific Gas & Electric Company
Stephenie Howard
Director, Performance Management & Strategy
CenterPoint Energy
Ebony Whitby
Commercial Services Supervisor
Orlando Utility Commission
Sharon Daugherty
Call Handling Manger Alton Customer Service Center
American Water
Reese A. Hamilton
Director, Customer Service
Vectren Corporation